Cancelling before dispatch
You can cancel any order until it ships: open it under Your orders and choose Cancel, or email [email protected]. A cancelled cash-on-delivery order costs you nothing, and anything you paid in advance is refunded in full.
Returning something
You have 14 days from delivery to ask for a return. Start it from the order under Your orders, or email [email protected] with your order number. Choose the items and tell us why. We reply within 2 working days and, once the return is approved, tell you how to send the item back.
Condition of returned items
Items should come back unused, with their tags and original packaging. For hygiene reasons we cannot take back earrings, underwear, cosmetics or other personal-care items once their seal has been opened — unless they are faulty.
Who pays for the return
- Damaged, faulty, wrong or not as described — we pay. We arrange collection or refund your postage.
- Doesn't fit, or you changed your mind — you pay the cost of sending it back.
Refunds
We refund within 7 working days of the item reaching us and being checked.
- Cash on delivery orders — by bank transfer, Easypaisa or JazzCash to an account in your name. We will ask you for the details.
- Easypaisa or JazzCash orders — back to the account you paid from.
- Card payments — back to the same card.
When the return is our fault, the delivery charge is refunded too. For change-of-mind returns we refund the price of the item; the original delivery charge is not refunded.
Exchanges
To swap a size or colour, return the item and place a new order. That way the new one is not held up waiting for the return to arrive.
Faults that appear later
If a fault that was there at delivery only shows after 14 days, contact us anyway. Your rights under consumer protection law do not end with our return window.
Refused parcels
If you refuse a cash-on-delivery parcel at the door, you are not charged, and the order is cancelled when the parcel comes back to us.