Who we are
Jome (jome.world) is an online shop run by [owner or registered business name], [business address], Lahore, Pakistan. You can reach us at [email protected].
Using this site
To place an order you must be 18 or over, or have the permission of a parent or guardian. If you create an account, keep your password to yourself; you can turn on two-factor authentication in your account settings. We may suspend accounts used for fraud or abuse.
Placing an order
When you place an order we email you to confirm that we have received it. That email is not our acceptance of the order: the contract between us is made when we dispatch it.
We may decline or cancel an order before dispatch — for example if an item has sold out, a price was shown in error, or we cannot confirm a cash-on-delivery order with you. If that happens we tell you, and refund in full anything you have already paid.
Prices
Prices are in Pakistani rupees (PKR) and include any taxes that apply. The delivery charge is shown in your basket and on the Delivery & payment page before you order. The total on the order button is the total you pay; nothing is added afterwards.
If a price is obviously wrong — a missing zero, for example — we are not obliged to sell at that price, and we will contact you before dispatch.
Payment
- Cash on delivery — pay the courier the order total when the parcel arrives. We may call or message you to confirm the order before we dispatch it.
- Easypaisa or JazzCash transfer — where offered, send the total to the account shown at checkout and enter the transaction ID. We dispatch once the transfer is confirmed.
- Card — where offered, processed by our payment provider. We never see or store your card number.
Delivery
We deliver across Pakistan through courier companies. Delivery times are estimates in working days from dispatch, not guarantees. When your order ships we email you the courier and consignment number where we have them. Responsibility for the goods passes to you when they are delivered to the address you gave.
Please check your parcel when it arrives. If the packaging is visibly damaged, tell the courier and contact us within 48 hours.
A refused cash-on-delivery parcel costs us delivery both ways. We may ask for advance payment on future orders from customers who refuse parcels repeatedly without reason.
Cancelling and returning
You can cancel any order before it ships, from Your orders or by contacting us. After delivery, returns are covered by our Returns & refunds policy.
Faulty or incorrect goods
If something arrives faulty, damaged, wrong or not as described, we will replace it or refund it at no cost to you. This is in addition to your rights under consumer protection law — for example the Punjab Consumer Protection Act 2005 — which nothing in these terms limits.
Reviews
Reviews are open to customers who have received the product. Keep them honest and about the product. We may remove reviews that are abusive, contain someone's personal details, or advertise something else. We never edit the wording of a review we keep.
Our liability
We are responsible for loss you suffer that is a foreseeable result of us breaking these terms or failing to take reasonable care. We are not responsible for loss that was not foreseeable, or for business losses — the shop sells to individuals for personal use. Nothing here limits any liability that the law does not allow us to limit.
Law and disputes
These terms are governed by the laws of Pakistan. Please contact us first — most problems are settled quickly. If we cannot resolve a dispute, it will be heard by the courts at Lahore; this does not affect your right to go to the consumer court where you live.
Changes to these terms
We may update these terms from time to time. The terms that apply to an order are the ones published when you placed it.